Conditions of Use
These Terms will apply to any contract between us for the sale of Products to you (The Contract) to the exclusion of any other terms that you seek to impose or incorporate, or which are implied by trade, custom, practice or course of dealing. Please read these Terms carefully and make sure that you understand them, before ordering any Products from our website. Please note that before placing an order you will be asked to agree to these Terms. You should print a copy of these Terms or save them to your computer for future reference. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time.
These Terms, and any Contract between us, are only in the English language.
- Information about Us
1.1 Our website is operated by XTRA-Badge (we, us, our). We are registered in England and Wales under company number 07881386 and have our registered office and main trading address at KAT Europe Ltd, Riplingham Crossways, Westoby Lane, Riplingham, Brough, East Yorkshire, HU20 3XT, UK.
1.2 Our general email address is firstname.lastname@example.org.
2. Our Products and Returns Policy
2.1 The Products are described on our website, in our catalogue and in our advertising materials. However, any samples, drawings, descriptive matter or advertising which we produce and any descriptions or illustrations contained on our website or in our catalogue or in our advertising materials are produced for the sole purpose of giving you an approximate idea of the Products described. They shall not form part of the Contract and shall have no contractual force.
2.2 The packaging of the Products may vary from that shown on images on our website, in our catalogue and in our advertising materials.
2.3 All Products shown on our website, in our catalogue and in our advertising materials are subject to availability.
2.4 If the Product you have ordered from us is unavailable, we reserve the right to:
(a) Cancel your order for the Product and refund you the price you paid for the Product; or
(b) Offer you an alternative Product that is of a similar type and specification to the Product you ordered from us at the same price as the Product you ordered from us.
2.5 If you are not happy with any alternative Product we supply to you under clause 2.4, you may return the alternative Product to us at your risk and cost. In those circumstances:
(a) you or we may cancel your order for the Product by written notice in which case we will refund you the price you paid for the Product, and any carriage costs incurred; or
(b) you and we may agree to wait for the Product you ordered from us to become available at which time we will supply the Product to you in accordance with the Contract.
2.6 Subject to clause 2.8, you may, at any time up to 30 (thirty) calendar days after delivery of the Product, return the Product to us at your risk and cost. To return a Product to us, you must first email us on email@example.com and obtain a returns note. We will not accept Products returned to us without this returns note. Goods supplied correctly by us shall be returned at your cost, whereas goods incorrectly supplied by us, will be collected at our cost.
2.7 If you return a Product to us under clause 2.6, we reserve the right to charge you a restocking fee of 15% of the price you paid us for the Product (excluding VAT). You must also pay us a sum equal to any VAT payable on the restocking fee. We may invoice you for the restocking fee immediately. These monies will be deducted immediately from your account.
2.8 You may not return a Product to us under clause 2.6:
(a) unless the Product is not returned to us in the same condition as it was delivered to you; or
(b) if the Product has been branded for you.
- Branding Products
3.1 If you ask us to brand your Products:
(a) you are responsible for making sure that any branding you submit to us is accurate and complete; and
(b) you will indemnify us against all liabilities, costs, expenses (including legal expenses), damages and losses incurred by us in connection with any claim made against us for actual or alleged infringement of a third party’s intellectual property rights as a result of us branding the Products for you.
- Use of our Website
- How we use your Personal Information
- How the contract is formed between you and us
6.1 To place an order with us through our website, you will have to follow our self-explanatory online ordering process.
6.2 Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process.
6.3 Your order shall be deemed accepted when we receive your order, at which point a Contract shall come into existence between you and us.
6.4 If we give you a quotation for any Products, this shall not constitute an offer. A quotation shall only be valid for 30 (thirty) calendar days from the date of the quotation after which it will automatically lapse.
7.1 If we have agreed to deliver the Products to you, your order will be fulfilled within a reasonable time of receipt of your order. If we have agreed that you will collect the Products from us, you must collect the Products from us within 5 (five) Working Days of us notifying you that the Products are ready for collection. Working days means that Saturdays, Sundays and bank and public holidays in England are not included in this period (Working Days).
7.2 Delivery will be completed on the unloading of the Products at the address you gave us or when you collect the Products from us, depending on what we have agreed.
7.3 Any dates quoted for the delivery of the Products are approximate only, and time of delivery shall not be of essence. We shall not be liable for any delay in delivery of the Products that is caused by an Unforeseen Event (an Unforeseen Event is defined below in clause 16.2 (Unforeseen Event)) or your failure to provide us with adequate delivery instructions or any other instructions relevant to the supply of the Products.
7.4. We shall not be liable for any failure to deliver the Products to the extent that such failure is caused by an Unforeseen Event or your failure to provide us with adequate delivery instructions or any other instructions relevant to the supply of the Products.
7.5 If we are not able to deliver the whole of your order at one time due to operational reasons or shortage of stock, we may deliver the order in instalments, and each instalment shall be paid for separately. We will not charge you extra delivery costs for this. However, if you ask us to deliver your order in instalments, we may charge you extra delivery costs. Each instalment shall be a separate Contract. If we are late delivering an instalment or if one instalment is faulty, that will not entitle you to cancel any other instalment.
7.6 If you fail to take or accept delivery of the Products when we tender them for delivery, then, except where such failure or delay is caused by an Unforeseen Event or our failure to comply with our obligations under the Contract:
(a) Delivery of the Products shall be deemed to have been completed at 9.00am on the day we tendered the Products for delivery; and
8.1 You must inspect the Products immediately upon delivery.
8.2 You must notify us in writing within 3 (three) Working Days of delivery of the Products of any defects which a reasonable inspection of the Products would reveal (Apparent Defects).
8.3 If you do not notify us of any Apparent Defects within 3 (three) Working Days of delivery of the Products, the Products shall be deemed not to have any Apparent Defects.
- Risk and Ownership
9.1 The risk in the Products shall pass to you on completion of delivery to you, your carrier or your nominee.
9.2 Title to the Products shall pass over to you upon delivery
9.3 If before title to the Products passes to you, you become subject to any of the events listed in clause 14.2, or we reasonably believe that any such event is about to happen and we notify you accordingly, then, provided that the Products have not been resold, and without limiting any other right or remedy we may have, we may at any time require you to deliver up the Products and, if you fail to do so promptly, enter your premises, or any other premises where the Products are stored, and recover the Products.
- International Delivery
10.1 If you order Products from our website for delivery outside the United Kingdom, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.
10.2 You will be responsible for payment of all such import duties and taxes. Please contact your local customs office for further information before placing your order.
10.3 You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such laws or regulations.
- Price of Products and Delivery Charges
11.1 The prices of the Products will be as set out in:
(a) any quotation we may give you; or
(b) if we do not give you a quotation, our website at the time you place your order.
11.2 We reserve the right to increase the price of the Products at any time up to the date of delivery to reflect any increase in the cost of the Products which is due to:
(a) any factor beyond our reasonable control (including without limitation foreign exchange fluctuation, increases in taxes and duties, and increases in labour, materials and other manufacturing costs);
(b) any request by you to change the delivery date(s), quantities or types of Products ordered; or
(c) any delay caused by your instructions or your failure to give us adequate or accurate instructions or information.
11.3 You shall pay to us such additional amounts in respect of VAT as are chargeable on the supply of the Products.
11.4 The price of a Product does not include delivery charges. Applicable delivery charges will be added to the total amount due at the time you confirm your order.
11.5 We take all reasonable care to ensure that the prices of Products set out on our website are correct. However if we discover an error in the price of Product(s) you ordered, please see clause 11.6 for what happens in this event.
(a) where the Product’s correct price is less than the price stated on our website, we will make sure you are charged the lower price; and
(b) subject to clause 11.7, if the Product’s correct price is higher than the price stated on our website , we will contact you as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details we have for you, we will treat the order as cancelled and notify you in writing.
11.6 Clause 11.6(b) shall not affect our right to increase the price of the Products under clause 11.2 and you shall have no right to cancel an order as a result of a Product’s price being increased under clause 11.2.
12.1 You can only pay for products using Debit or Credit cards or by Bank Transfer.
12.2 Payment for the Products and all applicable delivery charges is in advance. We will charge your debit card, credit card or PayPal account when you place your order.
- Our warranty for the Products
13.1 Subject to clause 13.3, we provide a warranty that on delivery and for a period of 1 months from delivery, the Products shall:
(a) conform in all material respects with their description;
(b) be free from material defects in design, material and workmanship; and
(c) be fit for any purpose held out by us.
13.2 Subject to clause 13.3, if:
(a) you give us notice in writing within a reasonable time of discovery that some or all of the Products do not comply with the warranty set out in clause 13.1;
(b) we are given a reasonable opportunity of examining the Products; and
(c) you (if we ask you to) return the Products to us at your cost we will, at our option, repair or replace the defective Products or refund the price of the defective Products in full.
13.3 The warranty in clause 13.1 does not apply to any defect in the Products if:
(a) the defect is an Apparent Defect which you failed to report to us in accordance with clause 8.2;
(b) you make any further use of the Products after giving us notice of the defect;
(c) the defect is caused by fair wear and tear;
(d) the defect is caused by wilful damage, abnormal storage or working conditions, accident or negligence by you or by any third party;
(e) the defect is caused by your failure to operate, store, commission, install, use or maintain the Products in accordance with the user instructions or good trade practice regarding the same;
(f) the defect is caused by any alteration or repair by you or by a third party who is not one of our authorised repairers; or
(g) the defect is caused by us applying any branding you submit to us to the Products.
13.4 Except as provided in this clause 13, we shall have no liability to you in respect of the Products’ failure to comply with the warranty set out in clause 13.1.
13.5 These Terms shall apply to any repaired or replacement Products which we supply to you.
- Your Insolvency or Incapacity
14.1 If you become subject to any of the events listed in clause 14.2, or if we reasonably believe that you are about to become subject to any of them and we notify you accordingly, then, without limiting any other right or remedy available to us, we may cancel or suspend all further deliveries under the Contract or under any other contract between us without incurring any liability to you, and all outstanding sums in respect of Products delivered to you shall become immediately due.
14.2 For the purposes of clause 14.1, the relevant events are:
(a) you suspend, or threaten to suspend, payment of your debts, or you are unable to pay your debts as they fall due or you admit inability to pay your debts, or (being a company) you are deemed unable to pay your debts within the meaning of section 123 of the Insolvency Act 1986, or (being an individual) you are deemed either unable to pay your debts or as having no reasonable prospect of so doing, in either case, within the meaning of section 268 of the Insolvency Act 1986, or (being a partnership) you have any partner to whom any of the foregoing apply;
(b) you commence negotiations with all or any class of your creditors with a view to rescheduling any of your debts, or you make a proposal for or enter into any compromise or arrangement with your creditors other than (where you are a company) where these events take place for the sole purpose of a scheme for your solvent amalgamation with one or more other companies or for your solvent reconstruction;
(c) (being a company) a petition is filed, a notice is given, a resolution is passed, or an order is made, for or in connection with your winding up, other than for the sole purpose of a scheme for your solvent amalgamation with one or more other companies or for your solvent reconstruction;
(d) (being an individual) you are the subject of a bankruptcy petition or order;
(e) one of your a creditors or encumbrances attaches or takes possession of, or a distress, execution, sequestration or other such process is levied or enforced on or sued against, the whole or any part of your assets and such attachment or process is not discharged within 14 (fourteen) calendar days;
(f) (being a company) an application is made to court, or an order is made, for the appointment of an administrator or if a notice of intention to appoint an administrator is given or if an administrator is appointed over you;
(g) (being a company) a floating charge holder over your assets has become entitled to appoint or has appointed an administrative receiver;
(h) a person becomes entitled to appoint a receiver over your assets or a receiver is appointed over your assets;
(i) any event occurs, or proceeding is taken, with respect to you in any jurisdiction to which you are subject that has an effect equivalent or similar to any of the events mentioned in clauses 14.2(a) to 14.2(h) (inclusive);
(j) you suspend, threaten to suspend, cease or threaten to cease to carry on all or substantially the whole of your business;
(k) your financial position deteriorates to such an extent that in our opinion your capability to adequately fulfil your obligations under the Contract has been placed in jeopardy; and
(l) (being an individual) you die or, by reason of illness or incapacity (whether mental or physical), you are incapable of managing your own affairs or you become a patient under any mental health legislation.
14.3 Termination of the Contract, however arising, shall not affect any of the parties’ rights and remedies that have accrued as at termination. Clauses which expressly or by implication survive termination of the Contract shall continue in full force and effect.
- Our Liability
15.1 Nothing in these Terms limits or excludes our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation;
(c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
(d) defective products under the Consumer Protection Act 1987; or
(e) any other liability which we cannot lawfully limit or exclude.
15.2 Subject to clause 15.1, we will under no circumstances whatsoever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
(a) any loss of profits, sales, business, or revenue;
(b) loss or corruption of data, information or software;
(c) loss of business opportunity;
(d) loss of anticipated savings;
(e) loss of goodwill; or
(f) any indirect or consequential loss.
15.3 Subject to clause 15.2, our total aggregate liability to you in respect of all losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the Products.
15.4 Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise (including without limitation sections 13 to 15 of the Sale of Goods Act 1979) is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.
- Unforseen Events
16.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Unforeseen Event. An Unforeseen Event is defined below in clause 16.2
16.2 An Unforeseen Event means any act or event beyond our or your reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
16.3 If an Unforeseen Event takes place that affects the performance of our obligations under a Contract:
(a) we will contact you as soon as reasonably possible to notify you; and
(b) our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Unforeseen Event.
- Communications between us
17.1 Any notice or communication sent by you to us under or in connection with the Contract shall only be valid if sent to us by e-mail to the applicable email address set out in these Terms or, if there is none, to firstname.lastname@example.org or by post to the address above.
17.2 If we have to contact you or give you notice in writing, we will do so by e-mail or by post to the address we have for you.
17.3 Any notice given by you to us, or by us to you, will be deemed received and properly served 24 hours after an e-mail is sent or 3 (three) Working Days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
- General Terms
18.1 In these Terms, a reference to writing or written includes e-mails.
18.2 We may at any time assign, transfer, charge, subcontract or deal in any other manner with all or any of our rights and obligations under the Contract. You may not at any time assign, transfer, charge, subcontract or deal in any other manner with all or any of your rights or obligations under the Contract without our prior written consent.
18.3 You confirm that you have authority to bind any business on whose behalf you order Products.
18.5 This Contract is between you and us. No other person shall have any rights to enforce any of its terms whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
18.6 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
18.7 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations.
18.8 The Contract may not be varied without your and our prior written consent.
18.9 These Terms are governed by English law. This means that a Contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), will be governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.
T: 0333 305 5274
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